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IX.  CLEAR EXPECTATIONS

A.    At one time, if you had floors your choices were pretty much dirt or wood.  Because of this, most people had a basic understanding of what they could expect and not expect from wood floors.  In the decades of the wall-to-wall rug, the 60's, 70's, and 80's, the disappearance of this general knowledge, as well as advances in materials and techniques made by the flooring industry and growing concern for environmental issues have led to misunderstandings and unreasonable expectations of wood floors, within the profession as well as in the general public.

B.     What a Client Can Not Expect

             Some things are simply not possible with a hardwood floor and a client should not expect them.

1.     A table top finish.  Each plank of wood flooring sands differently depending on its grain type (plain or quartered) , direction, etc. making it impossible to obtain a completely table-top smooth finish.

2.     Dust-free finish.  Since a floor is finished "on site", it is not possible to achieve a "sterile" environment. Some dust will fall onto the freshly applied top finish.  If the area is not kept isolated, other debris may accumulate.

3.     A monochromatic floor.  Wood, as a natural product, varies from piece to piece.  It will have grain and color variations consistent with the grade and species of flooring selected.

4.     A floor that will not indent.  Despite the term "hardwood", wood flooring will indent under pressure such as high heel traffic (especially heels in disrepair), heavy furniture, etc.  The finish that is applied will not prevent the dents.

5.     A floor without cracks or separations.  As a natural, organic product, a wood floor will continue to absorb and release moisture.  This natural process will cause the flooring to expand and contract from season to season, resulting in cracks between some of the boards.  Some stain colors, such as white, will show this process more than others.